RETURN & REFUND POLICY

For the Holiday's we have extended our return policy. If you are not satisfied with your purchase, please call 866-786-7306 for a Return Material Authorization (RMA) request within 60 business days of the receipt of the product. No returns will be accepted without an assigned RMA number. The product must be returned to us within 10 business days of the issuance of the RMA. All products must be packed in the original packaging. Customer is responsible for all return shipping costs. All returned merchandise must be in an unworn and undamaged condition.

• Ship your return to:   

                                  Mephisto Boca Raton

                                  c/o RMA # insert your RMA number here

                                  324 Plaza Real

                                  Boca Raton, FL 33432

                                           Ph: 866-786-7306

                                          
E-Mail:MephistoShoes1@yahoo.com                        

• NOTE: We recommend that you (1) use a carrier that offers shipment tracking for all returns and (2) either insure your package for safe return to us or declare the full value of the shipment so that you are completely protected if the shipment is lost or damaged in transit. If you choose not to (1) use a carrier that offers tracking and (2) insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping. Please note that the United States Postal Service (USPS) offers limited tracking capabilities and that there is a 30-calendar-day waiting period before the USPS will initiate a trace.

DEFECTIVE ITEMS

If you discover what you believe is a product defect for any Mephisto product, please contact us at 866-786-7306. Such a defect, if any, is covered under the terms of your product's warranty. Please refer to the warranty information and other supporting documentation that came with your product.

PROOF OF PURCHASE

We will send you a confirmation of your order via email if you have included a valid email address with your order.

OTHER TERMS AND CONDITIONS

• MephistoWebStore is not responsible for typographic errors.
• MephistoWebStore reserves the right to change the terms and conditions of sale at the MephistoWebstore at any time.
• All sales at the MephistoWebStore are governed by Florida law, without giving effect to its conflict of law provisions.
• No MephistoWebStore employee or agent has the authority to vary any of the MephistoWebStore Store's policies or the terms and conditions governing any sale.